*This policy applies to all partners using the Mocket Partners App and services.

Privacy Policy

Last Updated: Friday, 25 July 2025

At Mocket ("we", "our", "us"), we are committed to protecting your privacy and personal information you share with us through the Partners Platform. This Privacy Policy outlines how we collect, use, store, and protect your data. By using our website, app, and services, you agree to the terms outlined in this policy.

Information We Collect:

• Business Identification: Company name, legal representative name, registration documents, contact details.
• Banking & Payout Data: Account number, bank name, and payout preferences (processed via secure payment channels).
• Payment Information: Credit/debit card details, bank account information (processed via secure third-party payment processors).
• Personal Identification Information: Name, email address, phone number, physical address.
• Platform Usage: Login logs, IP address, device/browser type, and support chat history.
• Product Content: Descriptions, images, and listings you upload to the platform.
• Transaction Records: Orders fulfilled, commissions earned, refunds issued, and related performance metrics.
• Location Data: If you use the Delivery service, we collect location data to facilitate deliveries.

How We Use Your Information:

• Verify vendor identity and validate registration.
• Process transactions, issue payouts, and calculate commissions.
• Communicate updates, support, legal notices, and performance feedback.
• Analyze trends and optimize marketplace operations.
• Investigate misuse, fraud, or compliance violations.
• Provide, maintain, and improve our services.
• Process transactions and send related information (order confirmations, shipping details).
• Personalize user experience and make recommendations.
• Comply with legal obligations, including reporting and regulatory requirements.

Data Protection & Security:

We implement technical and organizational measures to protect sensitive partners data from unauthorized access, alteration, or destruction. We use encryption, secure servers, and regular security audits to safeguard your information. Access is role-based and logged internally by the admin system.

Data Access and Controls

• You can request access to the information we hold about your partner profile.
• You may request corrections or deletions of inaccurate data, subject to audit or legal requirements.
• You may close your partner account at any time, though we may retain transactional history for recordkeeping.
• You can opt-out of marketing communications at any time.

Sharing Your Data:

• Service Providers: Third-party partners that help us operate our services (payment processors, delivery companies, etc.).
• Legal Compliance: If required by law, we may disclose your information to comply with regulatory obligations or legal proceedings.

Cookies:

We use cookies and similar technologies to enhance your experience on our platform. You can manage cookie preferences in your browser settings.

International Access & Transfers

As our platform may be accessed globally, your data may be transferred outside your country of residence. We ensure that such transfers comply with data protection regulations and we take reasonable steps to ensure legal safeguards in such cases..

Disclosure of Information

• To Payment Partners: Limited banking and transaction details are shared with Paystack or other licensed payment processors.
• To Buyers: We only disclose the business name and location where needed for legal invoicing or compliance.
• To Regulators: We may disclose vendor data to regulatory authorities upon lawful request or to comply with regional tax and commerce laws.
• We do not sell vendor data or share it with third-party advertisers.

Changes to This Policy:

We may update this Privacy Policy from time to time. Any changes will be posted on this page and we will notify vendors of material changes via email or platform announcements. , and the "Last Updated" date will be updated. Continued use of the Partners Platform implies acceptance of any updates.

For any privacy-related inquiries, contact us at: support@mymocket.com.

*These terms apply to partners operating on any subdomain or partner platform of Mocket Partners.

Terms of Use

Last Updated: Friday, 25 July 2025

These Vendor Terms ("Agreement") govern your access to and use of the partner platform, tools, and services ("Partners Platform") provided by Mocket Partners ("we", "our", "us"). By registering as a partner, using our website, app, and services, you agree to be bound by these Terms.

General:

• You must be 18 years or older to use our platform.
• You agree to comply with all applicable laws and regulations.
• You are responsible for keeping your account information confidential and secure.

Platform Services:

• Marketplace: Our platform connects buyers and sellers to engage in transactions.
• Delivery Service: We facilitate the delivery of goods through a network of delivery partners.
• Partner Service: Sellers can register as partners to list their products on our platform.

Registration & Eligibility

• Vendors must be legally registered businesses or authorized individuals.
• You are responsible for the accuracy and legality of the business and tax information you submit.
• We reserve the right to verify your identity and suspend access pending any compliance checks.

Product Listings and Content

• You retain ownership of your content, including product descriptions, images, and pricing.
• By uploading content, you grant us a non-exclusive license to display and distribute it across our platform and subdomains.
• All listings are subject to moderation and must comply with content guidelines and applicable law.
• We may edit, remove, or reject listings that are misleading, counterfeit, unsafe, or illegal.

Order Fulfillment & Returns

• You must fulfill orders within the timelines you advertise.
• You are responsible for coordinating with suppliers if applicable.
• Returns and refunds will follow the platform’s policies. Vendors are expected to honor approved refund requests promptly.
• We may issue refunds on your behalf if you fail to respond or violate return handling rules.

Commissions & Payouts

• Commission rates vary based on your business model: subscription-based, affiliate, dropshipping, or direct vendor.
• Final payout amounts will be net of commissions, fees, and applicable taxes.
• Payouts are disbursed 24 hours after an order is confirmed delivered by the platform or its courier partners.
• We reserve the right to delay or withhold payouts in cases of fraud, chargebacks, or disputes.

Platform Rights & Moderation

• We reserve the right to moderate listings and vendor conduct.
• Access to the Partners Platform may be revoked at our discretion for violations of this Agreement or fraud prevention.

Responsibilities & Liabilities

• You are responsible for ensuring products listed are accurately described and safe for use.
• Suppliers will be held liable for manufacturing defects, but you must cooperate in the refund or claims process.
• Listing counterfeit or infringing products may result in account termination and legal action.

Payment and Fees:

• Transactions on the platform are subject to payment processing fees, which may vary based on the service (buying, selling, delivery).
• You agree to pay all applicable fees for using the platform’s services, including transaction fees, delivery charges, etc.

Termination:

• We reserve the right to suspend or terminate your access to the platform for violating these Terms or engaging in fraudulent and illegal activities or in cases of non-compliance, fraud, or abuse.

Intellectual Property:

• All content on the platform (logos, graphics, text, etc.) is the property of Mocket or its licensors. You may not use it without permission.

Disclaimers and Limitation of Liability:

• We do not guarantee the accuracy or quality of products listed by third parties (partners).
• We are not responsible for any losses, damages, or disputes arising from transactions between buyers and sellers.
• Our liability is limited to the maximum extent permitted by law.

Governing Law and Dispute Resolution

These Terms are governed by the laws of Nigeria and applicable West African regional agreements. Disputes will first be addressed via our internal support team. Unresolved cases shall proceed to mediation and then binding arbitration under Nigerian law or applicable international rules.

Changes to These Terms

We may update these terms periodically.. Any changes will be posted on this page with an updated "Last Updated" date and also communicated to partners via the platform or email. Continued use after notice implies acceptance.

For vendor support and clarification, contact us at: support@mymocket.com.

*Applies to all vendors, dropshippers, and affiliates on Mocket Partners.

Subscription & Commission Policy

Last Updated: Friday, 25 July 2025

Subscription Plans

Vendors may be required to subscribe to a paid plan in order to access platform features. Subscription tiers may vary by region, product volume, business model, or special services.

• Subscription plans are billed in local currency (e.g. Naira, CFA) via Paystack or other approved methods.
• Plans may include free trials or introductory rates but auto-renew after expiration unless cancelled.
• Failure to renew may result in limitation or suspension of vendor privileges.

Commission Structure

We charge a commission on completed sales. Commission rate depends on your business model:

• Direct Vendors: Fixed percentage of product price per completed order.
• Affiliate Vendors: Performance-based commission deducted from each sale driven by affiliate tracking.
• Dropshipping Vendors: Variable commission depending on the supplier agreement and fulfillment tier.

Fees & Adjustments

• Additional service fees may apply (e.g. marketing boosts, premium support).
• Dispute resolution or refunds may temporarily delay commission or payout release.
• In cases of fraud, the platform may reverse or deduct commission and fees from future payouts.

Cancellation & Refunds

Subscription cancellations must be submitted via the vendor dashboard. We do not refund partially used subscription periods unless required by law.

For subscription help, email: support@mymocket.com.

*Applicable only to partners operating under affiliate or dropshipping programs.

Affiliate & Dropshipping Vendor Terms

Last Updated: Friday, 25 July 2025

Affiliate Vendors

• Affiliate vendors promote products using approved tracking tools or referral links provided by the platform.
• Commissions are earned only on completed, non-refunded purchases resulting from referred traffic.
• Affiliate activity must comply with anti-spam, advertising, and consumer protection laws.
• We reserve the right to disqualify commissions from fraudulent, self-generated, or manipulated referrals.

Dropshipping Vendors

• Dropshippers must coordinate with platform-approved suppliers or provide accurate supplier data during onboarding.
• You are responsible for order accuracy, packaging standards, and delivery compliance.
• Supplier errors (e.g. damaged, wrong, or delayed products) will be escalated through our platform’s dispute process, but vendors remain the point of contact to the buyer.
• We may temporarily hold payouts on disputed orders until issues are resolved.

Fraud & Abuse Prevention

The platform uses automated and manual checks to prevent abuse. We may suspend affiliate or dropshipping privileges without notice for manipulation, fake accounts, or policy violations.

Termination

Either party may terminate participation in the affiliate or dropshipping program at any time. Outstanding commissions will be paid according to the standard payout schedule, subject to dispute resolution.

For dropshipping/affiliate queries: support@mymocket.com.

Refund/Return Policy

Last Updated: Tuesday, 1 April 2025

We want you to be satisfied with your purchase. If for any reason you're not happy with your product, you can return it in accordance with the terms outlined below.

Eligibility for Return:

• The item must be returned within 30 days of delivery.
• The item must be in its original condition, unused, and in the original packaging.

Refund Process:

• Refunds will be issued to the original payment method.
• The refund process may take up to 10 business days after the return has been received and inspected.

Exceptions:

• Items that are marked as non-returnable or damaged items.
• Personalized or customized products are not eligible for returns.

Cookie Policy

Last Updated: Tuesday, 1 April 2025

We use cookies and similar technologies to provide and personalize our services. This Cookie Policy explains how we use cookies and how you can manage them.

What Are Cookies?

Cookies are small files stored on your device that help us improve your experience on our platform. They allow us to remember your preferences, analyze site usage, and provide personalized content.

Types of Cookies We Use:

• Essential Cookies: Necessary for the operation of our platform (e.g., keeping you logged in).
• Analytical Cookies: Help us understand how you use the platform, so we can improve our services.
• Advertising Cookies: Used to deliver relevant advertisements and track their performance.

Managing Cookies:

You can control cookie settings in your browser. Most browsers allow you to block or delete cookies. However, if you disable cookies, some features of the platform may not function correctly.

Payment Processing

Last Updated: Tuesday, 1 April 2025

At Mocket, we strive to make payment processing seamless and secure for all users on our platform. This Payment Processing Policy explains how we handle payments and protect your payment information.

Accepted Payment Methods:

• Credit and Debit Cards (Visa, MasterCard, American Express, etc.)
• Bank Transfers
• Mobile Money (depending on your region and available services)
• Other third-party payment systems (PayPal, Stripe, etc.)
• Web3 Payment

Payment Process:

• All payments made on Mocket are processed via secure third-party payment processors.
• After selecting a product and proceeding to checkout, you will be prompted to choose a payment method.
• Your payment will be processed securely, and we will notify you of successful payment or any issues with the transaction.
• The transaction will be confirmed via email or within the platform (depending on your preferences).

Payment Security:

• We use industry-standard encryption (SSL/TLS) to secure all payment data transmitted during the checkout process.
• Your payment information is never stored on our platform. We rely on third-party payment processors to handle payment data securely.
• We comply with Payment Card Industry Data Security Standard (PCI-DSS) requirements to ensure your data is handled with the highest security standards.

Payment Disputes and Refunds:

• If a payment dispute arises (e.g., fraudulent charges, incorrect charges), you can file a dispute with the payment processor or contact our support team.
• Refunds will be processed as per our Refund Policy, which may depend on the nature of the product or service purchased.
• Refunds will be issued to the original payment method within the designated time frame after approval.

Currency and Taxes:

• The currency used for transactions will depend on your country of residence or the currency set in your account.
• Applicable taxes (sales tax, VAT, etc.) will be calculated at checkout based on your location.

Payment Processing Fees:

• We may charge a small processing fee on transactions. These fees will be disclosed during the checkout process.
• The payment processor may also charge a transaction fee, which may vary depending on the method used.

Disclaimer

Last Updated: Tuesday, 1 April 2025

By using our platform, you agree to the following:

Platform Content:

• The content on our platform is provided "as is," and we do not guarantee its accuracy, completeness, or reliability.

Third-Party Links:

• Our platform may contain links to third-party websites. We are not responsible for the content or practices of these sites.

Limitations of Liability:

• We are not liable for any indirect, incidental, or consequential damages arising from the use of our platform or services.

Customer Support

Last Updated: Tuesday, 1 April 2025

At Mocket, we are committed to providing excellent customer support. If you have any questions, issues, or need assistance, please don’t hesitate to reach out to our team.

Contact Methods:

• Email Support: You can reach our customer support team by emailing support@mymocket.com.
• Phone Support: Call our customer support hotline at +2349026666911. Our support hours are Monday to Friday, 9 AM - 5 PM WAT.
• Live Chat: Chat with our support team directly through the live chat feature available on our website or app.
• Help Center: Visit our comprehensive Help Center for frequently asked questions (FAQs) and self-service support.

Types of Support Available:

• Order Support: Assistance with placing orders, payment issues, order cancellations, or modifications.
• Product Support: Help with product inquiries, quality issues, or product returns and exchanges.
• Technical Support: Assistance with using the platform, troubleshooting issues, or resolving technical errors.
• Account Support: Help with account registration, login issues, password resets, or updating account information.
• Delivery Support: Help with tracking orders, delivery issues, or contacting delivery partners.

Response Times:

• We aim to respond to all customer support inquiries within 3 working days.
• For urgent matters, we recommend using our live chat or calling our support hotline for quicker resolution.
• During peak periods (e.g., holidays), our response time may be longer than usual. We appreciate your patience.

Feedback and Complaints:

• If you have any feedback or complaints regarding our services or support, please contact us via email at support@mymocket.com.
• We value your feedback and strive to improve our services based on customer suggestions and concerns.

Service Availability:

• Our customer support services are available 6am - 6pm Monday to Friday.
• For after-hours support, you may submit a support ticket, and we will respond during our next business day.