*Any and all subdomains of this Website is bound by: Terms of Use | Privacy Policies

*Applicable to couriers on the Mocket Delivery App.

Privacy Policy

Last Updated: Friday, 25 July 2025

We value your privacy and ensure that personal and professional data collected via the Delivery App is handled securely and responsibly.

At Mocket ("we", "our", "us"), we are committed to protecting your privacy and personal information. This Privacy Policy outlines how we collect, use, store, and protect your data. By using our website, app, and services, you agree to the terms outlined in this policy.

Information We Collect:

• Personal Identification Information: Name, email address, phone number, physical address.
• Identity Details: Name, contact info, government-issued ID, license details.
• Payment Information: Bank account details for payout processing.
• Usage Data: Data on how you use the platform, including IP addresses, browser type, device information, delivery history, and communication records.
• Location Data: GPS tracking during deliveries for real-time status.

How We Use Your Information:

• Provide, maintain, and improve our services.
• Process transactions and send related information.
• Personalize user experience and make recommendations.
• Communicate with you, including sending updates, promotional material, and customer support.
• Comply with legal obligations, including reporting and regulatory requirements.

Purpose of Data Use

• Verify identity and eligibility to provide delivery services.
• Coordinate and track deliveries in real time.
• Process payouts and communicate essential updates.
• Improve courier services and platform security.

Data Protection:

We implement technical and organizational measures to protect your data from unauthorized access, alteration, or destruction. We use encryption, secure servers, and regular security audits to safeguard your information.

Sharing Your Data:

• Service Providers: Third-party vendors that help us operate our services (payment processors, delivery companies, etc.).
• With Shoppers & Admin: Limited delivery information for order fulfillment.
• Legal Compliance: If required by law, we may disclose your information to comply with regulatory obligations or legal proceedings.

Data Rights

• Access: You can request information about the data we hold about you.
• Correction: You can request to update or correct inaccurate data.
• Deletion: You can request that we delete your personal data under certain circumstances.
• Opt-out: You can opt-out of marketing communications at any time.
• Manage location tracking permissions via the Delivery App settings.

Cookies:

We use cookies and similar technologies to enhance your experience on our platform. You can manage cookie preferences in your browser settings.

International Data Transfers:

As our platform may be accessed globally, your data may be transferred outside your country of residence. We ensure that such transfers comply with data protection regulations.

Changes to This Policy:

We may update these Terms from time to time. Changes will be posted on this page and in Platform with an updated "Last Updated" date. Continued use of the Platform after updates constitutes acceptance of the new Terms.

For more information or questions regarding your personal data, please contact us at: support@mymocket.com.

*These terms apply to all couriers registered on Mocket Delivery App.

Terms of Use

Last Updated: Friday, 25 July 2025

These Terms of Use ("Terms") govern your access to and use of the services provided by Mocket ("Platform"). By using our website, app, and services, you agree to be bound by these Terms.

By registering as a courier on Mocket, you agree to provide delivery services responsibly, comply with applicable laws, and abide by the terms below.

General:

• You must be 18 years or older to use our platform.
• You agree to comply with all applicable laws and regulations.
• You are responsible for keeping your account information confidential and secure.

Platform Services:

• Marketplace: Our platform connects buyers and sellers to engage in transactions.
• Delivery Service: We facilitate the delivery of goods through a network of delivery partners.
• Partner Service: Sellers can register as partners to list their products on our platform.

Eligibility & Verification

• Couriers must be at least 18 years old and legally authorized to operate delivery services in the registered region.
• We require valid driver’s license verification and background checks before approval.
• Couriers must maintain external insurance coverage (vehicle, liability, health) as required by local regulations.

Order Acceptance & Rejection

Couriers can accept or reject delivery assignments via the Delivery App. Repeated rejections without valid reason may lead to suspension.

Tracking & Privacy

Delivery tracking will be enabled to provide real-time status updates. Personal courier data is protected and only shared with relevant parties involved in delivery.

Liability & Insurance

Couriers are responsible for damages caused by negligence or misconduct. Platform is not liable for courier-operated risks beyond verification and monitoring.

Payouts & Commissions

• Payouts are calculated per completed delivery and processed daily after order confirmation.
• Commissions and fees are deducted as per agreed terms.
• Platform reserves the right to withhold payouts in case of unresolved disputes or fraud investigations.

Delivery Responsibilities

• Ensure timely and safe delivery of packages as per instructions.
• Maintain communication with assigned shoppers and platform support when needed.
• Report any incidents, damages, or delays immediately.

Payment and Fees:

• Transactions on the platform are subject to payment processing fees, which may vary based on the service (buying, selling, delivery).
• You agree to pay all applicable fees for using the platform’s services, including transaction fees, delivery charges, etc.

Suspension & Termination

Platform may suspend or terminate courier accounts for policy violations, failure to maintain valid documents, or repeated delivery failures.

Intellectual Property:

• All content on the platform (logos, graphics, text, etc.) is the property of Mocket or its licensors. You may not use it without permission.

Disclaimers and Limitation of Liability:

• We do not guarantee the accuracy or quality of products listed by third parties (partners).
• We are not responsible for any losses, damages, or disputes arising from transactions between buyers and sellers.
• Our liability is limited to the maximum extent permitted by law.

Governing Law and Dispute Resolution

These Terms are governed by the laws of Nigeria and applicable West African regional agreements. Disputes will first be addressed via our internal support team. Unresolved cases shall proceed to mediation and then binding arbitration under Nigerian law or applicable international rules.

Changes to These Terms:

We may update these Terms from time to time. Changes will be posted on this page and in Platform with an updated "Last Updated" date. Continued use of the Platform after updates constitutes acceptance of the new Terms.

*Courier payout and commission terms effective on Mocket.

Payout & Commission Policy

Last Updated: Friday, 25 July 2025

Payout Structure

• Couriers receive payment per successful delivery, processed daily after order confirmation.
• Payouts are made in local fiat currency through secure payment gateways.
• Minimum payout thresholds may apply.

Commission & Fees

• Platform deducts a commission fee per delivery as agreed upon during registration.
• Additional fees may apply for premium delivery options or service disruptions.

Dispute & Holdbacks

In case of delivery disputes, payouts may be temporarily held until resolution. Fraudulent activities can result in commission reversal or account suspension.

For payout support, contact: support@mymocket.com.

*Insurance and liability terms for couriers on Mocket.

Insurance & Liability

Last Updated: Friday, 25 July 2025

Insurance Requirements

Couriers are required to maintain valid insurance coverage (vehicle, health, and liability) as mandated by local laws.

Liability

• Couriers are liable for loss, damage, or delay due to negligence or misconduct.
• The platform is not responsible for insurance claims or losses arising from courier operations.
• Couriers must promptly report incidents and cooperate in investigations.

Indemnification

Couriers agree to indemnify and hold the platform harmless from claims related to their delivery activities.

Payment Processing

Last Updated: Tuesday, 1 April 2025

At Mocket, we strive to make payment processing seamless and secure for all users on our platform. This Payment Processing Policy explains how we handle payments and protect your payment information.

Accepted Payment Methods:

• Credit and Debit Cards (Visa, MasterCard, American Express, etc.)
• Bank Transfers
• Mobile Money (depending on your region and available services)
• Other third-party payment systems (PayPal, Stripe, etc.)
• Web3 Payment

Payment Process:

• All payments made on Mocket are processed via secure third-party payment processors.
• After selecting a product and proceeding to checkout, you will be prompted to choose a payment method.
• Your payment will be processed securely, and we will notify you of successful payment or any issues with the transaction.
• The transaction will be confirmed via email or within the platform (depending on your preferences).

Payment Security:

• We use industry-standard encryption (SSL/TLS) to secure all payment data transmitted during the checkout process.
• Your payment information is never stored on our platform. We rely on third-party payment processors to handle payment data securely.
• We comply with Payment Card Industry Data Security Standard (PCI-DSS) requirements to ensure your data is handled with the highest security standards.

Payment Disputes and Refunds:

• If a payment dispute arises (e.g., fraudulent charges, incorrect charges), you can file a dispute with the payment processor or contact our support team.
• Refunds will be processed as per our Refund Policy, which may depend on the nature of the product or service purchased.
• Refunds will be issued to the original payment method within the designated time frame after approval.

Currency and Taxes:

• The currency used for transactions will depend on your country of residence or the currency set in your account.
• Applicable taxes (sales tax, VAT, etc.) will be calculated at checkout based on your location.

Payment Processing Fees:

• We may charge a small processing fee on transactions. These fees will be disclosed during the checkout process.
• The payment processor may also charge a transaction fee, which may vary depending on the method used.

Cookie Policy

Last Updated: Tuesday, 1 April 2025

We use cookies and similar technologies to provide and personalize our services. This Cookie Policy explains how we use cookies and how you can manage them.

What Are Cookies?

Cookies are small files stored on your device that help us improve your experience on our platform. They allow us to remember your preferences, analyze site usage, and provide personalized content.

Types of Cookies We Use:

• Essential Cookies: Necessary for the operation of our platform (e.g., keeping you logged in).
• Analytical Cookies: Help us understand how you use the platform, so we can improve our services.
• Advertising Cookies: Used to deliver relevant advertisements and track their performance.

Managing Cookies:

You can control cookie settings in your browser. Most browsers allow you to block or delete cookies. However, if you disable cookies, some features of the platform may not function correctly.

Disclaimer

Last Updated: Tuesday, 1 April 2025

By using our platform, you agree to the following:

Platform Content:

• The content on our platform is provided "as is," and we do not guarantee its accuracy, completeness, or reliability.

Third-Party Links:

• Our platform may contain links to third-party websites. We are not responsible for the content or practices of these sites.

Limitations of Liability:

• We are not liable for any indirect, incidental, or consequential damages arising from the use of our platform or services.

Customer Support

Last Updated: Tuesday, 1 April 2025

At Mocket, we are committed to providing excellent customer support. If you have any questions, issues, or need assistance, please don’t hesitate to reach out to our team.

Contact Methods:

• Email Support: You can reach our customer support team by emailing support@mymocket.com.
• Phone Support: Call our customer support hotline at +2349026666911. Our support hours are Monday to Friday, 9 AM - 5 PM WAT.
• Live Chat: Chat with our support team directly through the live chat feature available on our website or app.
• Help Center: Visit our comprehensive Help Center for frequently asked questions (FAQs) and self-service support.

Types of Support Available:

• Order Support: Assistance with placing orders, payment issues, order cancellations, or modifications.
• Product Support: Help with product inquiries, quality issues, or product returns and exchanges.
• Technical Support: Assistance with using the platform, troubleshooting issues, or resolving technical errors.
• Account Support: Help with account registration, login issues, password resets, or updating account information.
• Delivery Support: Help with tracking orders, delivery issues, or contacting delivery partners.

Response Times:

• We aim to respond to all customer support inquiries within 3 working days.
• For urgent matters, we recommend using our live chat or calling our support hotline for quicker resolution.
• During peak periods (e.g., holidays), our response time may be longer than usual. We appreciate your patience.

Feedback and Complaints:

• If you have any feedback or complaints regarding our services or support, please contact us via email at support@mymocket.com.
• We value your feedback and strive to improve our services based on customer suggestions and concerns.

Service Availability:

• Our customer support services are available 6am - 6pm Monday to Friday.
• For after-hours support, you may submit a support ticket, and we will respond during our next business day.